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How long will it take to receive my order?

I live in a regional area, can I still buy some of your items?

Do you ship items to anywhere outside of Australia?

Do I get free shipping?


Can I return my items?

My items have arrived but they are damaged, what should I do?

I want to cancel my order, what do I do?

How do I return an item?


Do I have to sign for my delivery?

Can you deliver to my PO BOX address?

What are normal delivery hours?

Can I pick up my order?

I received the wrong item, what do I do?

I'm missing items from my order!

Order Tracking

Can I track my order?

How do I track the status of my order?

Help, my tracking number is not working!


Does my item come with a warranty?

Can I extend my warranty?

I need to make a claim under warranty, what do I do?

Payment Options

Can I pay using my credit card?

Can I pay using Paypal?

Can I pay using store credit?


Do you have a showroom or store?

Is it safe to pay by credit card through your website?

Are you an Australian company?

What does AFRDI approved mean?

I've got something specific in mind, but I can't find it on your website, can you still help me?

Can I speak to someone to get some help?



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