Orders and Shipping
Please check our Christmas Shipping page for more details
As soon as you place your order, you’ll receive an order confirmation e-mail from us. This is just an email to let you know your order has gone through and we’ve pre-authorised your credit card for the purchase.
As soon as we receive your order we’ll set the wheels in motion to get your items to you as soon as possible. We’ll make sure your items are still in stock and available to be sent out to you within 5 business days. If, for any reason, your items are unavailable we’ll get in touch with you and void the pre-authorisation.
If your order is in stock and the charges have been processed to you, your order will be shipped (dispatched) within five business days from the date of your order. Most orders will be dispatched within three business days. We always aim for as soon as humanly possible!
Once your new items are on their way to you we’ll send you an update to let you know. Whenever possible, we’ll send you tracking information and an estimated time of delivery.
If you don’t receive information about your delivery after a week of ordering, pop us an email on email@example.com with your order number.
Please note that shipping times can vary between products and shipping location. Estimated Arrival on product pages are estimates only as this estimate cannot factor in shipping location. Please allow up to 15 business days to receive your order. Typically, most of our orders are received within 5-7 business days from your order. Please note OLG items being delivered to residential addresses in metro areas of Melbourne are delivered on set days (i.e. Wednesdays). If you'd like more information about delivery to your address, please get in touch. We'll always keep you updated on your order, but feel free to contact us at any time if you'd like more information.
Delivery of Goods:
Standard delivery is by pallet to ground floor only during normal business hours and requires access to a loading dock or forklift. If you need your items to be delivered to any level above or below ground level, please let us know when you first can. We can make arrangements to help you, but just bear in mind additional costs will apply. For heavier items, the delivery may need access to a loading dock or forklift or tailgate lift to enable the items to be unloaded safely. Again, we can make arrangements but additional rates may apply. If, for any reason, there is restricted access to the loading bay or delivery address (i.e. weight or height restrictions) please let us know. We may have to make arrangements to get your items to you, but there may be additional fees. You can enter this in when you checkout in the “special instructions for seller” box, or just pop us an email.
Typically, deliveries need your signature, so please make sure you’re there for your delivery. If the delivery can not be made due to no one being available to sign for the delivery, re-delivery fees may apply. If you're happy for the items to be left without a signature, please let us know when you place your order. This is done so at your own risk, once the items are delivered they are deemed as your responsibility.
The shipping charges vary depending on location, weight of item(s), dimensions amongst other variations. To keep the cost of shipping as low as possible, at the shopping cart we have built in a calculator that takes live rates from our trusted logistic partners. You can then choose which option (and price) best suits you. The logistic company shipping your order may change to ensure your delivery gets there in time, but your shipping fee will remain the same.
The prices shown cover the cost of delivery to ground floor and without the use of a tailgate lift.
If you selected an item that has free shipping, please note free shipping covers the cost of delivery to ground floor only and is classed as "standard delivery" as described above (all free shipping products can be seen here). Free shipping is only available to metro areas in VIC, NSW, QLD, and ACT.
Please take the time inspect the packaging of your item(s) when they arrive, and if you do notice any damage please make note of it when signing for delivery.
In the unfortunate event that there are damages, please let us know immediately! Take some photos and send them over to us firstname.lastname@example.org and we endeavour to send out replacement parts as soon as possible.